Courier tracking is a must-have for any business that relies on couriers to deliver their goods. It’s important for customers to know where their packages are in real-time so they can plan accordingly, and it’s also helpful for companies because it gives them insight into where their goods are at all times. If you’re looking to improve your courier tracking service, here are some courier tracking tips:
Being able to track your courier is not only convenient, but it can also help you gain insights into your business.
Tracking your courier can provide you with a wealth of information about your business, which can help you identify areas for improvement and opportunities for growth.
- You’ll know exactly when the package is due to arrive at its destination, meaning there’s no chance of it getting lost or delayed.
- You’ll have peace of mind knowing that your customers receive their packages on time and in perfect condition.
- If a problem arises, such as late delivery or an incorrect address being entered into the system, it will be easier to spot if you have recent tracking information available for review.
Here are some ways to improve the tracking experience for your customers:
You should provide status updates to your customers. This can be done through your website or app, and it will help them stay informed about their package. The best thing you can do is send updates regularly so that the customer knows where their package is at all times.
Another great way to improve the tracking experience for your customers is by attaching photos with every order. A photo shows exactly what’s inside of it, which means that if there’s an issue, they’ll know exactly what happened and can resolve it more easily than if they had only been given general information about the item being shipped (“an iPad”).
Also important: providing real-time tracking updates! Customers like knowing when something happens and being able to see how fast things move along. If someone doesn’t receive this information right away after placing an order, chances are they won’t trust your service again in the future (or even worse: they might end up going elsewhere).
1. Be proactive and send out a tracking email as soon as your dispatch system updates automatically.
- Be proactive and send out a tracking email as soon as your dispatch system updates automatically.
- Tracking emails are sent automatically to customers when the parcel has been dispatched by you.
- The tracking information is updated by the courier company at the same time that it is sent to your customer: when their system updates with new information about their location, it also sends it to you so that you can send out an immediate update about where their parcel currently is.
2. Give as much detail as possible in the initial tracking email, such as an ETA, number of parcels delivered, and any delays.
- Give as much detail as possible in the initial tracking email, such as an ETA, the number of parcels delivered, and any delays.
Provide real-time tracking updates to customers so that they remain informed about the package’s location at all times. You can do this by using a courier company that provides accurate information about your parcel’s progress and can communicate with you in real-time if anything goes wrong on their end (or even on yours).
3. A good courier can provide status updates on each parcel being delivered.
In order to track your parcel, you need to know where it is at all times. A good courier can provide status updates on each parcel being delivered. Their shipping software will allow them to keep a record of every package that leaves their warehouse and where it goes. This means if there is an issue with a shipment, they can easily find the information they need in order to fix the problem or update you on how long it will take for the package to arrive at its destination
4. Attach photos to show proof of delivery, e.g., signature or condition of the item on arrival.
Attach photos to show proof of delivery, e.g., signature or condition of the item on arrival.
Photos can show the driver’s signature on arrival and is useful if you’re not able to sign for your shipment yourself. They also serve as proof that a parcel was delivered in good condition when it arrives at its destination. In these cases, the photo should clearly show both sides of the package with any damage clearly visible.
If you don’t want to take a photo yourself but would like to ensure that your package is delivered safely and securely, ask the courier company if they offer this service before their next pickup date.
5. Make sure customers receive a notification when the driver has arrived at the destination and what time they are expected to reach the destination.
- Make sure customers receive a notification when the driver has arrived at the destination and what time they are expected to reach the destination.
By providing your customers with real-time updates, you will be able to provide them with peace of mind that their package is safe and secure during transit. You can do this by giving them the option of receiving notifications via text message or email when their package is delivered, loaded or unloaded or on its way to the delivery point.
6. Provide real-time tracking updates so that customers remain informed about their package’s location at all times, e.g., where it is in transit, if it’s been loaded or unloaded from a truck and how far away it is from its destination address.
- Provide real-time tracking updates so that customers remain informed about their package’s location at all times, e.g., where it is in transit, if it’s been loaded or unloaded from a truck and how far away it is from its destination address.
- Offer an estimated arrival time (ETA) so that clients can be prepared when the courier arrives.
- Give detailed information on where the package currently is as well as any information on what it has gone through during transit (e.g., “Your package will arrive at its destination tomorrow afternoon”). You can also provide additional information such as weather conditions, traffic issues, and other factors affecting delivery timelines to add clarity to the ETA provided by your company
These are just some of the ways you can track your courier, but there are many more. The key is to find the right solution for your company so that both you and your customers have an easy time tracking parcels.