What If a Package Has No Tracking Number? Here’s Your Solution

If you’re trying to track a package, but no tracking number is available, don’t panic. There are plenty of other things that you can do to find out where your package is.

Take the shipping label to the post office.

If your package has no tracking number, then the best thing to do is to take the shipping label to the post office. In most cases, they can help you.

  • If your package was delivered: The Post Office will be able to tell you where it was delivered and when.
  • If your package hasn’t been delivered yet: The Post Office will be able to tell you if it’s still in transit or not.

Request a PDF of the shipping label.

Now that you have the shipping label, you can get a PDF of it. This will help you track your package as much as possible, as well as give you a good idea of when it was shipped and where it’s been since being shipped.

To get the PDF of the shipping label, go to USPS.com and log in with your username and password (you’ll need to create an account if this is your first time). Once logged in, click “Track” on the left side of the page. Then click “Track by Reference Number” under “Tracking Information.” A drop-down menu should appear with several options—select “Track by File Name,” then type in or copy/paste that reference number into the box provided and select “Submit.”

You should now see all available tracking data pulled up on screen––this includes any proof that was scanned during delivery; keep scrolling down until there’s no more information listed after clicking each individual line item.

no tracking number

Take a photo of your shipping label.

If you don’t have a tracking number, you can still get a rough idea of where your package is. You’ll need to take a photo of the shipping label on your phone and email it to yourself as an attachment. This way, if something happens to your phone (or if you accidentally delete it), then all of the information is backed up in another place.

Check your receipt or invoice.

If you didn’t receive a tracking number from your retailer, there are a few places you can check for one. You may want to look at your email or invoice for any additional details about when and where the package was shipped out. If your order was placed through an online marketplace such as Amazon or eBay, go ahead and check the shipping label that was used to send the package. Finally, make sure that you’re looking at the right part of the packaging—the barcode might be on another part of the box than where it says “Tracking Information.”

If all else fails, contact customer service! They may be able to give you more information about what happened with your package

Look online.

If a package is in transit and you don’t have a tracking number, there are ways to track it down.

  • Log into the courier’s website. The first place to look for any missing items is on the courier’s website. If the package was shipped through UPS or FedEx, go to their websites and log in with your account information. If it was shipped via USPS or another shipping company, visit their site as well.
  • Search online: If you can’t find your shipment on any of these sites, try searching Google or Bing for “package name + tracking number” where the package name is obviously replaced by whatever company it was sent with (USPS or FedEx). You might be surprised by what comes up!

Check your email.

If you don’t see the tracking number in your email inbox, it’s possible that it was sent to your spam folder. Check there first. If that doesn’t work, try your trash folder and then repeat this step as often as you can until you find it!

If all else fails and your package hasn’t been delivered yet (or if you just want to check), call the store where you ordered from. They should be able to confirm whether or not they received an order confirmation or shipping confirmation for any orders placed by phone or online through their website.

If you can’t find a tracking number, look for other options to find your package.

If you can’t find the tracking number, look for other options to find your package.

  • Check your email, receipt, or invoice. If the tracking number is there, you can use it to track your package online.
  • Look online if you don’t have any of those things handy. Make sure that the company has published its tracking information online by searching for it on Google; many companies do this for free and others charge a small amount per search. Keep in mind that some companies might not have detailed tracking information available online but require customers to call them directly for more details about their shipment’s status (or lack thereof).
  • Take a photo of the shipping label if it doesn’t include a bar code or tracking number: this may help you identify where exactly your package was shipped from so that you know where to go looking when trying to find out where exactly it is now!
  • Take the package back down to its original post office location with all relevant paperwork (receipts included) so they can look up what happened via computerized records and give employees access to private databases containing confidential information like who sent packages out when etcetera.”


If you’re still having trouble finding your package once all of these steps have been taken, don’t give up. Instead, contact the sender and ask them to provide you with an alternative tracking number or another way to track down your shipment.

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